Last updated: August 1, 2026

This policy explains how RenuvaMD subscriptions work, how you are billed, and how to cancel. It applies to all recurring orders placed at renuva-md.com. Please read it before subscribing.

1. How subscriptions work

Every RenuvaMD product page offers two ways to buy, presented side by side:

• One-time purchase. You are charged once. Nothing recurs. No further action is needed.
• Subscription. You are charged once at checkout, then automatically at the end of each supply period, until you cancel.

Bundles are sold by supply length, and a subscription renews at the end of that supply period, so your next shipment arrives as the previous one runs out:

Before you enter payment information, the subscription option states the product and bundle size, the recurring price, how often you will be billed and shipped, that it renews automatically until you cancel, and how to cancel.

You must actively select the subscription option to enroll. Subscription is not the default selection, no subscription box is pre-checked, and no customer is enrolled in recurring billing through inaction. Your renewal price and next billing date are repeated on your order confirmation email.

2. Billing

• First charge: Processed when you place your order.
• Recurring charges: Processed automatically at the end of each supply period shown in the table above, using the payment method on file.
• Price: The same price you paid at checkout applies to every renewal. Bundle discounts carry forward — a 90 day subscription renews at $79.98, not at full retail.
• Taxes and shipping: Shipping is free on all subscription orders. Sales tax is applied where required and shown before you pay.

We email you a reminder 7 days before every recurring charge. The reminder states the amount, the charge date, and includes a direct link to manage, skip, or cancel the subscription.

3. Price and term changes

We will not change your subscription price or billing interval without emailing you at least 30 days in advance. If you do not want the change, cancel before it takes effect and you will not be charged the new amount.

4. Cancellation — cancel anytime, no fees

You may cancel at any time. There are no cancellation fees, no minimum number of orders, no lock-in period, and no requirement to speak with anyone or listen to a retention offer.

To cancel, use either method:

1. Online (fastest): Log in at renuva-md.com/account and open Manage Subscription. Select "Cancel subscription." Cancellation is immediate and confirmed by email.
2. By email: Write to support@renuva-md.com from the email address on your order. We process the cancellation and send written confirmation within one business day.

Cancelling stops all future charges. To avoid the next charge, cancel before your renewal date, which appears on your account page and in every reminder email.

You can also pause, skip a shipment, change your delivery interval, swap products, or update payment and shipping details at any time from the same account page, or by emailing support.

5. Refunds and returns

• Charged after cancelling, or charged in error: Full refund, no questions.
• Renewal you did not intend: Email us within 30 days of the charge and we will refund it in full. If it has already shipped, keep it — no return needed.
• Damaged, defective, or wrong item: Replaced or refunded at no cost to you.

Refunds go back to the original payment method and typically appear within 5–10 business days depending on your bank.

6. Shipping

Subscription orders leave our facility within 1–2 business days of each successful charge. Standard delivery takes 5–10 business days after dispatch. Tracking information is emailed for every shipment. Shipping is free on all subscription orders.

If a shipment has already been dispatched when you cancel, that order still arrives — cancellation stops all charges after it. See section 5 if you would like it refunded.

7. Failed payments

If a recurring charge is declined, we retry over the following 7 days and email you each time. If payment still cannot be completed, the subscription is paused rather than cancelled, and nothing ships until payment succeeds. You can update your card at any time from your account page. We never ship unpaid orders and never bill a paused subscription retroactively.

8. Contact us

RenuvaMD
Email: support@renuva-md.com

We answer every support email within one business day.

9. Your rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including automatic-renewal and recurring-billing statutes in your state or country. Where local law gives you greater protection than this policy, that law applies.