Shipping policy
Shipping Policy
Last Updated: July 12, 2026
Order Processing
All orders placed through renuva-md.com are processed within 1–2 business days (excluding weekends and holidays). You will receive an email confirmation with your order details once your purchase is complete, followed by a shipping confirmation with tracking information once your order has shipped.
Shipping Times
RenuvaMD ships from our international fulfillment warehouse. Estimated delivery to the United States is 4–9 business days. Shipping times are estimates and are not guaranteed. Delivery timelines begin once your order has been shipped, not when it is placed. Occasional delays may occur due to customs processing, carrier volume, weather events, or other factors beyond our control.
Shipping Rates
Shipping rates are calculated at checkout and vary based on destination and order weight. Any applicable shipping costs will be clearly displayed before you complete your purchase. Promotional free shipping offers may apply from time to time and will be reflected automatically at checkout.
International Fulfillment & Customs
Your order ships from an international warehouse. In rare cases, shipments may be subject to customs duties, taxes, or import fees imposed by your country's government. These charges are the responsibility of the recipient and are not included in our product pricing or shipping costs. RenuvaMD is not responsible for delays caused by customs clearance.
Order Tracking
Once your order ships, you will receive a shipping confirmation email at the address you provided during checkout containing a tracking number and link to monitor your shipment. Please allow 24–48 hours after receiving your shipping confirmation for tracking information to update. If you have not received a shipping confirmation within 3 business days of placing your order, please contact us.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO military addresses. All orders require a valid physical street address. Orders placed with a P.O. Box address will be held and you will be contacted to provide an updated address before shipment.
Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate and complete at the time of purchase. RenuvaMD is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for any additional shipping costs required to reship the order.
Lost, Damaged, or Delayed Shipments
If your order appears lost, damaged, or significantly delayed beyond the estimated delivery window, please contact our support team and we will work with the carrier to resolve the issue as quickly as possible. We may reship your order or issue a refund at our discretion.
Contact Us
If you have any questions about shipping or need help with your order, reach out to our support team at support@renuva-md.com.