Contact information
Contact Us
Last Updated: July 12, 2026
Getting in Touch
We're here to help with any questions about your order, our products, or your account. Our customer support team is available to assist you through the following channels.
24/7 Email: support@renuva-md.com
Before Filing a Chargeback or Bank Dispute
If you are unhappy with your order for any reason, please contact us directly before filing a chargeback or dispute with your bank. Reaching out to our team is the fastest and easiest way to get things resolved. We offer a 90-day money-back guarantee and are committed to making things right. Chargebacks and bank disputes can take weeks or even months to process, whereas our support team can typically resolve your concern within 1–2 business days. We are always willing to work with you on a refund, replacement, or any other solution.
For general inquiries, order questions, or product support, email us at support@renuva-md.com. We aim to respond to all emails within 0–24 business hours. For the fastest resolution, please include your order number and a brief description of your question or concern.
What We Can Help With
Our support team can assist with order status and tracking, product questions and usage guidance, returns and refunds, billing and payment inquiries, account and subscription management, and any other questions or concerns.
Response Times
We do our best to respond to all inquiries within 1–2 business days. Response times may be longer during weekends, holidays, or periods of high volume. We appreciate your patience and will get back to you as quickly as possible.